A letter to our customers

Re: Clinical Waste Capacity Issues


Dear Customer,

In light of the media reports and political statements that have emerged since 4th October 2018 concerning a clinical waste supplier – and the clinical waste market in general – I am writing to reassure you that Stericycle is fully committed to performing all of its contracted services to its customers.


As a long-standing, global provider of clinical waste services, we have the necessary resources, capacity and expertise to maintain services throughout the UK and Ireland to our usual high standards of service and compliance.


Stericycle is working closely with the government, regulators and other responsible suppliers to identify:

  • sufficient disposal capacity to process the backlogs of clinical waste
  • sufficient disposal capacity to meet ongoing Incineration and Alternative Treatment requirements
  • robust contingency arrangements for any supply failure in the coming months


Stericycle has stepped in to help resolve such situations before, so we are sharing our experience and expertise with all stakeholders to ensure that compliant solutions can be found which will sustain the clinical waste market into the future.


Stericycle will treat all service requests fairly and responsibly. We will find solutions that work for all waste producers. In return, we ask that all our customers work in partnership with us during this time.


If you have any questions or concerns regarding the current situation, please call Customer Service on 0333 240 4400 or e-mail supportuk@stericycle.com and they will do their best to help you.


Yours sincerely,

Ian Osborne

Vice-President, Stericycle UK & Ireland