At SRCL, we take pride in our customer service and work hard to deliver the level of support that we would like to receive.
We believe that in ‘each customer’, not ‘just another customer’. The result of this is our Customer First initiative and promise, which guarantees every customer receives the same level of service and expert help and advice with a personal touch.
To deliver the levels of support our customers expect with a market leading organisation, all our employees complete training in the Customer First initiative.
In keeping with this personal approach to service, we have developed a hand-picked team of experts to answer your questions and provide professional support. Each member of this friendly team has been extensively trained on all aspects of the SRCL business.
In most cases, we aim to provide you with a simple solution, the first time you contact us. However, where this is not possible, we follow a clear and methodical problem solving process that keeps you informed at every stage and guarantees results.
Sam is the LQ Administrator at our alternative treatment and transfer station in Four Ashes, we sat down with Sam and caught up over a cup of tea to find out more about her role at SRCL.
We recently attended the East Kent Hospitals University NHS Foundation Trust’s Innovation Hub Days. The first event was held at Kent and Canterbury Hospital and the second at William Harvey Hospital.
SRCL is much more than just a supplier to us…we have developed a strong partnership, working jointly on solving service issues and implementing innovative solutions.
Charles Joly, Environmental Waste & Sustainability Manager
Working with SRCL is a true partnership. By working together we are able to provide professional, efficient waste disposal, and ensure compliance with the latest waste legislation.
Phil Chaloner, Waste Management Co-ordinator