At SRCL, we take pride in our customer service and work hard to deliver the level of support that we would like to receive.
We believe that in ‘each customer’, not ‘just another customer’. The result of this is our Customer First initiative and promise, which guarantees every customer receives the same level of service and expert help and advice with a personal touch.
To deliver the levels of support our customers expect with a market leading organisation, all our employees complete training in the Customer First initiative.
In keeping with this personal approach to service, we have developed a hand-picked team of experts to answer your questions and provide professional support. Each member of this friendly team has been extensively trained on all aspects of the SRCL business.
In most cases, we aim to provide you with a simple solution, the first time you contact us. However, where this is not possible, we follow a clear and methodical problem solving process that keeps you informed at every stage and guarantees results.
Richard is one of our fantastic drivers, dedicated to delivering an outstanding customer experience each and every time a collection is made. We caught up with Richard to find out more about his role at SRCL.
We continue our blog series with Stuart Budd, Director of Safety, Health & Compliance, as he addresses Green Procurement and the questions we should be asking.
SRCL is much more than just a supplier to us…we have developed a strong partnership, working jointly on solving service issues and implementing innovative solutions.
Charles Joly, Environmental Waste & Sustainability Manager
Working with SRCL is a true partnership. By working together we are able to provide professional, efficient waste disposal, and ensure compliance with the latest waste legislation.
Phil Chaloner, Waste Management Co-ordinator